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Dietary Requirements & AllergensWe cannot always accommodate special allergy requests due to the high risk of contamination across our kitchen. Our products come from a variety of sources and therefore cannot guarantee that there won't be traces of allergens. However, should we be able to cater for the allergen/dietary requirement, the food will be in a separate box with an allergen notice and sticker highlighting if a product has any of the main 16 allergens (celery, cereals containing gluten (including wheat, rye, barley and oats), crustaceans, eggs, fish, lupin, milk, molluscs, mustard, tree nuts (including almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts), peanuts, sesame seeds, soybeans, sulphur dioxide and sulphites). Foodiefeastbox will not be liable for adverse reactions to the food we provided if we were not notified about the type of allergen and/or dietary requirements.
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Delivery & Set-upIn compliance with the UK food standards, it is the responsibility of the customer to dispose of any food leftover if kept unrefrigerated after 4 hours. By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time. We will not be held responsible for any adverse reactions to our food consumed after this time.
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What if I need to cancel my booking?We accept cancellations, however, the deposit agreed upon is non-refundable. However, should you want to change the date of your event, this can arranged and your deposit will be transferred over.
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How long does it take to deliver and set-up?Luxury platters- We will arrive 30-45 minutes before the event starts to unwrap the platters, label the food items and take photos/videos. Graze tablescapes - We require 1'30-2 hours to set-up before the event starts. Graze Boxes- The Graze boxes come ready packaged and are delivered shortly before the event starts.
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How far do you deliver?We deliver UK WIDE, however, we charge £0.45p per mile from CV9.
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Do you have certificates and insurance?We have a Level 2 and 3 in Food Safety & Hygiene, Allergen Awareness certificate and hold an NVQ Level 3 in Professional Cookery. We are a member of NCASS (Nationwide Cateres Association), fully insured and registered with our local authority, as required by law. Therefore we work hard to ensure we comply with all food safety and hygeine standards and PPE regulations as required by law.
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Please read all Terms and Conditions before booking. By booking with us, you thereby agree to our policy below.
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